Terms of Service

Not a Clinician: Finch is an AI tool and is not a licensed therapist, counselor, or mental health professional. Its output is not a substitute for professional clinical care or guidance from a qualified human. You are solely responsible for your own professional judgment and decision-making.

Not Medical or Therapeutic Advice: The Service does not provide medical, psychological, or therapeutic advice. Users should not rely on Finch as a substitute for professional mental health treatment, diagnosis, or intervention.

AI Limitations: Like all AI systems, Finch may make errors, misinterpret context, miss important information, or produce analyses that are incomplete or inaccurate. You should always verify analysis against your own knowledge of your clients and apply your own professional expertise.

Unpredictable Output: AI models may occasionally produce unexpected, inappropriate, or harmful content. While we work to prevent this, we cannot guarantee it will never occur. You should review all AI-generated content before acting on it or sharing it.

Your Responsibility: You are solely responsible for using Finch appropriately and in accordance with your professional licenses, certifications, and ethical obligations. You must exercise independent professional judgment in all coaching decisions.

Not HIPAA-Compliant: Finch is not HIPAA-compliant and should not be used to store protected health information (PHI). If you are a covered entity or business associate under HIPAA, do not upload PHI to Finch.

Finch uses the Anthropic Claude API to generate analysis. By default, Finch provides this AI processing for you using its own managed Anthropic API access — you do not need to supply a key, and AI usage is included in your Finch plan.

Optional — Bring Your Own Key: You may instead connect your own Anthropic API key in Settings. If you choose to do so, the following apply:

• API costs: You are solely responsible for all costs associated with your own API key. Anthropic bills these directly based on your token consumption, separate from Finch subscription fees.
• Keeping your API key secure and confidential
• Monitoring your Anthropic account for unauthorized usage
• Immediately revoking any compromised API keys
• Managing your own spending limits and quotas with Anthropic

When you connect your own key, Finch stores it encrypted and uses it only to process requests you make through the Service. We will never share your API key with third parties or use it for purposes other than providing the Service.

You Own Your Data: You retain all rights to the data you upload to Finch, including session transcripts, case notes, client information, and other coaching materials. Finch does not claim ownership of your data.

Our Use of Your Data: Finch uses your data solely to:

• Provide analysis and reflections through the Service
• Maintain and improve the Service
• Comply with legal obligations

We do not use your data to train AI models, share it with third parties (except as required by law), or use it for marketing purposes.

Client Consent: You represent and warrant that you have appropriate consent from your clients to store their information in Finch. You are responsible for maintaining compliance with all applicable privacy laws, including HIPAA, GDPR, CCPA, and other regulations that may apply to you.

For detailed information about how we handle your data, please see our Privacy Policy.

Finch is currently offered on an invite-only basis. Pricing, plan details, and any trial terms are provided directly to you during onboarding and are set out in your order form or account. This section will be updated with published plan details when they are available.

Automatic Renewal: If your plan is a recurring subscription, it renews automatically at the end of each billing period unless you cancel. You authorize Finch to charge the payment method you provide at the rate agreed for your plan.

Changes: We may change plan terms with at least 30 days' notice. Changes will not apply to your current billing period. If you do not agree to a change, you may cancel before it takes effect.

Taxes: You are responsible for any taxes, duties, or other governmental charges applicable to your subscription. If legally required, we will add applicable taxes to invoices.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will have access to the Service through the end of the billing period you have paid for, but you will not be charged for future periods.

Refund Policy: Subscription fees are non-refundable. If you cancel mid-billing period, we cannot refund the portion of the billing period you did not use. However, your access continues through the end of that period.

Exceptions: If we discontinue Finch or terminate your account due to our breach of these terms, we may refund a prorated portion of unused subscription fees at our sole discretion.

Data After Cancellation: Upon cancellation, your data will be retained for 90 days. After 90 days, your data will be permanently deleted. You are responsible for exporting any data you wish to retain before cancellation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FINCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Harm to your clients or third parties arising from AI analysis or recommendations
• Data loss, corruption, or unauthorized access (except where caused by our gross negligence)
• Service interruptions or downtime
• Any loss or damage you incur based on reliance on AI-generated analysis

Our total liability to you for any claim arising from or relating to these terms or the Service shall not exceed the subscription fees you paid in the 12 months prior to the claim, or $100, whichever is less.

These limitations apply even if we have been advised of the possibility of such damages.

Governing Law: These terms and your use of Finch are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Arbitration: Any dispute, claim, or controversy arising from or relating to these terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Austin, Texas (or another location mutually agreed upon).

Each party bears its own costs and attorneys' fees, except that the prevailing party may recover reasonable costs and attorneys' fees from the other party if the arbitrator so awards.

Exception: You or Finch may seek equitable relief (such as injunctive relief) in court to prevent infringement of intellectual property rights.